Sorry you've experienced this issue, we've had it reported a few times and appreciate how frustrating it must be. 

We are actively working on a fix - the difficulty with this bug is that we have not been able to consistently recreate the issue ourselves, making it difficult to try to fix - thankfully, however, it is also an incredibly rare bug and is relatively easy to fix. It simply involves clearing your browser cache.

What we do know is that it is because of some kind of corruption in the browser cache. If you try clearing your browser cache following the steps outlined below (as this will only clear your Cloud Stop Motion data rather than your complete cache), or log into the app in another browser (e.g. Firefox instead of Chrome or Chrome instead of Safari), it should work fine.


Please note the guide on this page is for Google Chrome, however the steps for other browsers will be similar (but with slightly different wording and location of buttons).


How to clear your Cloud Stop Motion cache:

1. Click on the 3 dots in the top right corner of the Chrome browser.



2. Click on 'Settings' from the drop-down menu to open.



3. Select the 'Privacy and security' tab on the left side-menu.



4. Scroll down to 'Site settings' and click to open.



5. Click on 'View permissions and data stored across sites'.



6. In the search bar, type "cloudstopmotion.com".



7. Click on the bin icon to the right of "cloudstopmotion.com"



8. Click on 'clear'



Once you have cleared your cached data from Cloud Stop Motion, please exit your browser and open up a new browser. Go to app.cloudstopmotion.com and log in. Now, when you try and export your film it should export successfully.


This solution was made for Cloud Stop Motion version 2.00.58. We hope it helped. If you have any further questions or queries about Cloud Stop Motion or just want to provide some feedback, leave us a message at animate@cloudstopmotion.com and we'll get back to you as soon as we can!


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