Troubleshooting

Why isn't Cloud Stop Motion saving?
Usually when it appears Cloud Stop Motion isn't saving your work, it's actually working behind the scenes to ensure your work is safe so that you ca...
Tue, 23 May, 2023 at 1:53 PM
Why does my movie have a black screen after exporting?
Sorry you've experienced this issue, we've had it reported a few times and appreciate how frustrating it must be.  We are actively working on a ...
Thu, 1 Jun, 2023 at 7:01 AM
Why does my movie have no audio after exporting?
Occasionally after exporting a project you may find that your movie has no audio. This can be quite confusing if you added audio into your project and were ...
Tue, 23 May, 2023 at 12:05 PM
I'm using an external webcam/camera. Why isn't it working?
An external webcam/camera that isn't working properly can be a frustrating experience. Below are a few things to try in order to get it working with Clo...
Tue, 23 May, 2023 at 11:45 AM
How do I change camera permissions?
If you find your webcam is working on some apps but not on others, it is often simply the case that the correct permissions have not been allowed and so you...
Tue, 23 May, 2023 at 1:53 PM
Why can't I save to my Google Drive? - Error 403
If you've encountered a problem while trying to save to your Google Drive account you may have been given an error message. Google Error 403 stems from ...
Fri, 26 May, 2023 at 1:06 PM
What does the 'browser storage quota exceeded' warning mean, and how can I fix it?
The red 'Browser storage quota exceeded!' warning appears when the browser is unable to store a local backup of the work being created/captured, and...
Wed, 28 Feb, 2024 at 12:51 PM