Cloud Stop Motion Support

About 2

• Does Cloud Stop Motion work on all devices?
• Is my data secure with Cloud Stop Motion?

Subscriptions and Storage 5

• What's the best storage plan for me?
• Why do I have to pay for extra storage with Cloud Stop Motion?
• How to apply a storage booster to your personal account
• Have you deleted frames/projects, but your storage is still showing the same as before?!
• Can I pay for my educational account's upgrade by purchase order/invoice?

Organization Accounts 10

• How do I create a school/organization account?
• How do I add students to my organization account?
• How do I remove remove users from my organization account?
• Student Account Types
• Where can I find your W9 so we can set you up as a vendor?

View all 10

Forgotten Passwords and Codes 2

• What should I do if I've forgotten my password?
• I've forgotten my verification code. What should I do?

Mini Help Guides 4

• Inviting users from a CSV file
• Creating 'classic' students
• Saving, Restoring Projects, Deleted Frames and Orphaned Frames
• Copying projects or movies between users within an Organization

Troubleshooting 7

• Why isn't Cloud Stop Motion saving?
• Why does my movie have a black screen after exporting?
• Why does my movie have no audio after exporting?
• I'm using an external webcam/camera. Why isn't it working?
• How do I change camera permissions?

View all 7

Forgotten Passwords and Codes 1

• What should I do if I forget the verification code for my school/organization account?

Organization Accounts 3

• How do I create a school/organization account?
• How do I add someone as an admin to an organization account?
• How do I add students to my organization account?

About 4

• What is the difference between Zu3D M and Zu3D Studio3 (or Zu3D Original)?
• Does Zu3D Studio3/Original work on Windows 10?
• Where is the media library stored?
• Why are my Zu3D Media Library folders empty, even though they are present in the install directory?

Camera Issues 6

• My webcam doesn't work, what should I do?
• Why is the picture from my webcam slow or laggy?
• Can I use a digital camera or video camera instead of a webcam?
• How do I change the webcam Zu3D uses?
• How do I focus my webcam?

View all 6

School Licences 4

• Zu3D needs .net framework 4.5.2. Where do I download it from?
• How is Zu3D installed on a network?
• How can students install Zu3D at home?
• Does Zu3D work on a thin client server?

Home Licences 3

• How do I install Zu3D on Windows XP?
• Installing Zu3D on a Mac with OSX 10.10-10.14
• My code has already been activated. What should I do?